What is the return policy? We accept returns for purchases of products up to 30 days from your purchase date. Customer is responsible for return shipping costs and all returned item(s) must be unused and in the same condition that you received it. View our Return Policy.
Do you offer free shipping? Free shipping is available for orders over $49 and only to the continental U.S. View our Shipping Policy.
Do you ship during the holidays? We will provide a notice on our shipping dates before and during any extended holiday.
Where’s my refund? After the carrier has received your item, it can take up to two weeks for us to receive and process your return. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.
How can I cancel my order? If you wish to cancel your order, please feel free to contact us by phone, email or live chat as soon as possible. If the request for cancellation occurs after shipment, please view our return policy.
Where can I track my order? You can track your order from your shipping confirmation email. We send an email with a tracking link as soon as your package ships, which you can refer to at any time to check its progress.
Why was my order canceled? Canceling an order is the last thing we want to do, but in some situations cancellation is the best option to save you time and money. You’ll receive an email if any part of your order is canceled or if we need additional information to process your order.
Why is my order delayed? Order delays can occur for a variety of reasons. An example can be a delay in the delivery network due to weather conditions, an incorrect or incomplete address among other reasons. Please contact us for assistance at any time.
I forgot my password. What do I do now? If you lost or forgot your password, you can reset it by clicking “Forgot your password.” If you are still experiencing problems, please contact us.